General Customer Information
Late Fees are posted the day following the due date at 8:00 A.M. on all payments that have not been received by the office. If the due date falls on a day that the office is closed, an additional day will be allowed for on-time payment. Late fees are calculated at the rate of 10% of the current month’s bill.
There are two billing periods. (Zone One is due the last day of the month. Zone Two is due 10 days before the end of the month.) Please check with office personnel to determine which zone includes your account.
For customer leaks that are above twice the average billed, the District will adjust 1/2 of the bill that is greater than twice the customer average. A customer will be allowed one adjustment per 12-month billing period.
Discontinuation of Water Service
For Accounts not paid within 10-days after the due date, water service will be discontinued. A $50 trip fee must be paid prior to re-connection if the bill is paid before 4:30 P.M. A $75 trip fee will be charged for service restored after 4:30 P.M.
Water Tap Tampering
A fee of $500 will be added to a service address when tampering occurs. For a 2nd offence at the same property location, a fee of $1000 will be added to re-instate water service to the property
New property owners are charged a $100 service fee to obtain water service. Customers that are renters must pay a $125 service fee to obtain water service.
Customers will not be charged for one (1) initial trip to the meter. All return trips will be charged a $50 fee each time service personnel is sent between the hours of 8a.m. and 4:30 p.m. Customers requiring additional trips after-hours will be accessed a $75 fee per trip to the meter. (Example: Customer A requests the meter to be removed during the Winter Months when meter is not in use to avoid a minimum water bill – No Charge to Remove the Meter. When customer A calls back in the Spring to have meter returned, he will be charged a $50 trip fee.)
A $50 trip fee will also be charged for trips to the premises to collect payment.
As of August 1, 2021, the following rates are charged for connection if the water line runs in front of the property.
¾” tap – $2,000
1” tap – $3,000
2” tap or larger – quotes available upon request
Shut-Off Valves at the tap are maintained for Glen Hills Utility use only and customers should install their own shut-off valve on their side of the meter. Any customer damage to utility line or water tap will be billed to the customer.
As of September 16, 1996, only one (1) residence is allowed to hook up to a service connection (meter). Two (2) homes are not allowed on the same meter. If property becomes sub-divided, the water tap will transfer to the property on which the tap is located. All lots will have to purchase a water tap to avoid a dual connection.
Any home having an additional source of water (such as a well) other than that supplied by the Glen Hills Utility District cannot have both sources of water connected in any way.
All water meters are read on a monthly basis. Customers can inquire as to their scheduled monthly reading date by calling our office.
Back Flow Prevention
If the District recognizes a potential hazard regarding the back flow of water into the public water system, a reduced pressure back flow prevention assembly will be required. All schools, greenhouses, dairy farms, beauty shops, restaurants, auto shops, and sprinkler systems require a RPBP assembly. Call the office if you have questions.
The District is required to maintain a minimum of 20 PSI at each meter. Customers requiring more pressure than provided by the District may choose to install a pump at their own expense.
The Glen Hills Utility District’s Commissioners meet the 3rd Wednesday of each month at our meeting room located at 2722 Newport Hwy at 8:00 A.M. For information on meetings, call the office.
Returned Check Policy
A $30 service charge is accessed on all returned payments – checks, drafts, etc.
Glen Hills Utility District is an equal opportunity provider and employer.
Where do I call for line locates?
Call \”TN One Call\” at (800) 351-1111.